TYPE:SalesMODEL:ID.4YEAR:2025
Great experience from the start of the process...my representative had excellent product knowledge and helped familiarize me with the vehicle, and the entire team helped make the buying experience easy and efficient.
Average Score (236 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2025
We had a great experience at Volkswagen of Kirkland. Daniel Lagunes was a great salesperson that I would recommend to my friends and family.
TYPE:ServiceMODEL:AtlasYEAR:2024
Second time the engine oil is overfilled (screen showed warning).
TYPE:ServiceMODEL:AtlasYEAR:2019
Fast, easy, good communication. Really well done, much better than prior experiences with the same dealer. The woman who manages the department is amazing and always has been, but those that help directly have been less consistent, this experience with John was top notch
TYPE:ServiceMODEL:AtlasYEAR:2018
Nature of engine failure at low mileage. An intake cam bearing failures is an indication of insufficient lubrication. Scarcity of replacement parts, slow shipping of parts. Scrupulously followed maintenance regimen. Suspect that 10,000 mile oil change interval with synthetic oil is a scam. Service rep states that VW has no policy for more frequent synthetic oil change when vehicle used in "extreme" environments. No mention in owner manual of operating in extreme conditions such as towing ( I don't), or high temperature operation requiring more frequent oil changes. I live in Phoenix Arizona. I am already unhappy that the vehicle has inadequate air conditioning for desert southwest. I now suspect vehicle is falling apart after only 90,000 miles.
TYPE:ServiceMODEL:AtlasYEAR:2018
Excellent customer service from start to finish.
TYPE:ServiceMODEL:AtlasYEAR:2018
Great customer service. Explained everything clearly and kept me informed
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
The representative that helped me over charged me on items that were covered by my extended warranty. The warranty company told me that the kirkland location has been nothing but a problem over charging purposely to make more money. It's upsetting that you take advantage of people like that and I will never return to this location again for service or purchase
TYPE:ServiceMODEL:ID.4YEAR:2023
Daniel is fantastic and very knowledgeable and takes comments very seriously
TYPE:ServiceMODEL:TiguanYEAR:2022
Very efficient and straightforward with pricing