The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Huzaifa Z.04-04-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
There was a recall on my car, which needed the car to stay in the shop for the entire day. The service team refused to provide me with a ride to work which was less than 3 miles away. The options for me was either pay for an uber which costed me $30 back and forth, or reschedule for July timeframe. Note this is a recall which puts the passenger in my car at risk.
Secondly, when buying the car I was told all maintenance was included for the first two years, but when I brought the car for an oil change, they offered to rotate my tires and then charged me $50 for it. So, total I was charged $80 for a service appointment (for a recall and first year oil change) that I thought was free.
This was all told to me in a matter of fact way, with no empathy or concern for my position. Really poor customer service.
Ascencion O.04-03-2025
TYPE:SalesMODEL:TaosYEAR:2025
Ryan, Bob, Tony, and his team are amazing! I 100% recommend this dealership for any purchases. Made this experience the best and easiest I’ve ever dealt with
04-03-2025
Thanks for your feedback, Ascencion
I am glad our team took great care of you. Enjoy your new Taos!
Thanks for your business again.
Nicholas I.04-02-2025
TYPE:ServiceMODEL:ID.4YEAR:2021
Daniel is a very kind person. He made the experience worth while.
Erwin B.04-01-2025
TYPE:ServiceMODEL:AtlasYEAR:2021
I have bought a new VW Atlas in your dealership in 2021. A warning light has come up in my car referring to a potential coolant issue. I scheduled a meeting, Tuesday 25th of February to check the car. When I brought the car, I was told that diagnoses require the car to be held for 2 days – I was not told that by phone. This is the only car I have to drive my 3 kids to school and I cannot easily leave it without prior warning. I am happy to wait and asked to schedule a meeting when a diagnostic technician was available and learned that no same-day diagnostic meetings can be made, the car has to be here physically to be “in the queue”. This makes no sense at all. Additionally, no loaner cars were available for over 2 months. Terrible customer policies from the phone call to the drop off of the car.
Ivan V.03-31-2025
TYPE:ServiceMODEL:AtlasYEAR:2023
Michael D.03-31-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
Leticia C.03-29-2025
TYPE:ServiceMODEL:AtlasYEAR:2022
Excellent service from your employee at the desk, he took his time and explained all the details and ask me if I had any questions.
Great service.
Michelle V.03-29-2025
TYPE:ServiceMODEL:ID.4YEAR:2023
Larry F.03-25-2025
TYPE:ServiceMODEL:Jetta GLIYEAR:2019
John was super helpful right out of the gate, kept me informed about progress, suggested next steps, and (hopefully) will be setting up my appointment for brakes. 12/10
Andrew R.03-23-2025
TYPE:SalesMODEL:Golf GTIYEAR:2024
I really appreciated how the dealership included my wife as an equal through out the process and addressed her with no assumptions that the purchase decision was mine solely. Unlike Rodland Toyota treated her as if she was just a common house wife and was very disrespectful.
Our sales person Chris was easy going, genuine and good humor, he made the buying process an easy process with no unwanted surprises. We appreciate his honesty and sincerity.
03-23-2025
Hello Andrew.
Thank you for your business. You are very much appreciated. Welcome to the Volkswagen of Kirkland Family.
