TYPE:ServiceMODEL:AtlasYEAR:2019
Turnaround was very quick and John did an excellent job of explaining things before, during and after the appointment.
Average Score (239 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2020
Friendly staff and knowledgeable!
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2022
Friendly, professional and efficient
TYPE:ServiceMODEL:AtlasYEAR:2023
Fast, friendly, efficient service
TYPE:SalesMODEL:ID.4YEAR:2025
Our salesperson was great, they were patient, thoughtful, and attentive. If she couldn't answer a question, she got an answer from another, more seasoned staff member from the dealership. The car is fantastic.
05-08-2025
Thank You for your Business it is very much appreciated.
TYPE:ServiceMODEL:AtlasYEAR:2018
I had service completed back in December of 2024 (front strut assemblies) and after that work was completed I started hearing squeaking noises from the new parts (upper strut bearings) and noises while driving at slow speeds. I brought the vehicle back in (very little mileage driven from the prior service date) so I brought it back to look at issues with the prior repairs/service. At the end I was advised that they were not able to find the noises and/or they were normal. I was still charged diagnostic fees for looking at prior service repairs under warranty. This was an incredibly disappointing experience considering the noise is still present. We were thinking about trading in our atlas here however the quality of the service department is a critical factor when looking at dealerships and brands.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Amazing service, great communication and an excellent overall experience.
TYPE:ServiceMODEL:ID.4YEAR:2023
John helped me understand the problem and said he would work on both. He offered text options to find out when the wheel rim can be repaired.
TYPE:ServiceMODEL:JettaYEAR:2019
Great customer service. Got me in the very next day, which was a Saturday and which I very much appreciated.