TYPE:ServiceMODEL:JettaYEAR:2019
Great customer service. Got me in the very next day, which was a Saturday and which I very much appreciated.
Average Score (228 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Golf GTIYEAR:2024
This was my first service at Kirkland VW since purchasing my new GTI a couple weeks ago. The service rep John was friendly and efficient. The service rep took care of the issue and had it back to me within 30 minutes. It was a very good first impression.
05-02-2025
Thank You for your Business we greatly appreciate you
TYPE:ServiceMODEL:JettaYEAR:2019
The person tries to sell more to me. First he asked me to do 70K miles service though car has run only 50K. When I asked the price difference reason between them he could not explain to me. Later he said I might need to change battery and brake which costs 1600$. I went Les Schwab and did the inspection they said all look good and no need to change anything. It kind of pissed me off as why would VW tries to replace soemthign which I would not have to. I feel like I should not be considering VW while getting the next car.
TYPE:ServiceMODEL:ID.4YEAR:2023
Appointment was made months in advance and I arrived only to find that the warranty work couldn't be completed because there was an inventory problem. Dealership could have called and saved me a two hour commute. Total waste of time. They didn't even clean the car. Hope to find another VW dealership to do any future work - warranty or scheduled.
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:ServiceMODEL:JettaYEAR:2019
Customer service was friendly, informative, and felt trust worthy.
TYPE:SalesMODEL:Golf GTIYEAR:2024
I really need to type this again… your survey from is super glitchy.
TYPE:ServiceMODEL:JettaYEAR:2018
I was treated with respect and professionalism and my time was valued from the moment I arrived. repairs were completed promptly, and, in fact, they finished much earlier than I expected.
TYPE:ServiceMODEL:ID.4YEAR:2023
I was told that the issue for which I brought my vehicle in was resolved, but it was not. I brought it in because the brake pedal was squeaky. I was told that it was fixed, but the very next day it was still squeaking, and now, 11 days later, it is worse than ever. Honestly, I wonder if the technician even drove the car. Very disappointing.
TYPE:ServiceMODEL:e-GolfYEAR:2018
The service representative was very responsive to all my queries and explained all the details of my service.Very good to get along. The service was done in good time I am a happy camper and won't hesitate to use vw of Kirkland again Thank you