12612 NE 124th St
Kirkland, WA 98034
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Golf GTIYEAR:2024
I really appreciated how the dealership included my wife as an equal through out the process and addressed her with no assumptions that the purchase decision was mine solely. Unlike Rodland Toyota treated her as if she was just a common house wife and was very disrespectful. Our sales person Chris was easy going, genuine and good humor, he made the buying process an easy process with no unwanted surprises. We appreciate his honesty and sincerity.
03-23-2025
Hello Andrew. Thank you for your business. You are very much appreciated. Welcome to the Volkswagen of Kirkland Family.
TYPE:ServiceMODEL:Golf RYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2018
Lack of details in the final bill such as hours of labor guessing intentionally extended labor hours.
TYPE:ServiceMODEL:ID.4YEAR:2021
The work done seems ok……. However my wife still has trouble with the chosen route on her phone not showing on the display. She tried 4-5 times with no luck for an important doctors meeting. On the way home the direction route popped up w/o being requested. Go figure🤪
TYPE:ServiceMODEL:ID.4YEAR:2023
The level of customer service provided by VW of Kirkland has always been great for me, this time, by John Brulotte.
TYPE:ServiceMODEL:ID.4YEAR:2023
The dealership is fine. Volkswagen’s tech support is disappointingly subpar. When I received the car back after the recent software recall, the car could not recognize me as primary user. After over an hour and a half being shuffled through four different tech support people, each of whom was clueless about how to deal with the problem, I was cut off. After another call and another hour wait, the support person indicated that the car was offline and couldn’t communicate. I finally took the car back to the dealer who is now playing phone tag with VW tech support trying to get the car to communicate
TYPE:ServiceMODEL:Golf GTIYEAR:2018
TYPE:SalesMODEL:JettaYEAR:2025
Our salesperson, Tommy Benz, provided us with really special personal attention and exceptional service, and helped us navigate through negotiations to a “good deal”, without a lot of stress. He was really focused on this being a great car buying experience for us - 5 stars!
TYPE:ServiceMODEL:Golf GTIYEAR:2018
TYPE:ServiceMODEL:JettaYEAR:2025
I had my windows tinted and the entire process was handled professionally and efficiently by Tristan Byrne, my Service rep. My loaner car and the scheduling were perfect and my car was ready for pickup 3 hours ahead of time.