TYPE:ServiceMODEL:JettaYEAR:2018
The staff and service at this location is also above board.
Average Score (252 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2018
I’ve owned many cars I my life, ranging from Japanese to American, and the most displeased I’ve been with a vehicle is the VW Tiguan. Ranging from reliability issues to what seems like a dishonest service experience. I have been regularly maintaining the vehicle yet there seems to always be a “random “ or “fluke” problem driving up the cost of the vehicle. I’ll most likely be getting rid of the car as soon as I get back from travel and purchase something more reliable and less expensive to operate.
TYPE:ServiceMODEL:TiguanYEAR:2024
It is difficult to get a callback from the service department. The first time I called to schedule service, they were busy and someone from another department took my name and number and said I would get called back. This didn't happen for two days. When I did go in for service, I was not called about updates on my vehicle, and was told that I needed to schedule follow-up service when I went in to pick it up. I was told they would call me to schedule that service. I was not called back to reschedule for almost a week. The in-person service has been pretty good, but service over-the-phone and follow through has been pretty poor.
TYPE:ServiceMODEL:AtlasYEAR:2021
Shelby Cohen was very helpful and accommodating
TYPE:ServiceMODEL:ID.4YEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2019
This is the third time I've had an awful experience at this dealer. That was their last chance - I'm not going back. The first time, they refused a warranty service for a bad headlight housing, and quoted me ~$1000. I had to take it to a different dealer, who covered it under warranty. The second time, the forward assist radar stopped working. They blamed it on a scratch on the bumper that had been there 5 years, and charged me ~$300 to diagnose, and wanted another $1200 to repair. I declined. A few days later, I kid you not - I drove over a big bump, and the system started working again. It's been working fine ever since. This third time (this appointment) was comedic. The service advisor: - Chastised me for "not keeping up with my maintenance" despite me coming in every year and letting them do whatever they wanted to the car - Got my mileage wrong on the work order - Added a bunch extra stuff to the work order "because of a computer glitch" - Listed in fine print a crazy high price on the work order, which was far off from what we discussed. I had zero trust at this point, and had to read the final (5th attempt) at the work order over with a fine tooth comb, to make sure they weren't trying to screw me with other fine print - Said my car (with 22K miles on it) was way off track and urgently needed lots and lots of work. However, the techs had my car ready in a little over an hour, so I don't really know how much work they could have done in that time - Once I collected my car, the advisor tried to charge me hundreds of dollars more than the quoted price on the work order, and only corrected it to the agreed upon price once I complained and showed them the signed work order. Overall, after three separate incidents with three different "service advisors", I have zero trust in the "service advisors" who feel more like salespeople trying to pull a fast one, by looking for excuses to deny warranty coverage, slip "extras" into work orders hoping customers don't notice, or charging prices higher than what was agreed to. I will not be coming back to VW of Kirkland. I will take my car to an independent shop, and will likely not get another VW after this.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
All issues weren’t resolved. I now need to take it back again. I will say though that the store is working through these issues
TYPE:SalesMODEL:ID. BuzzYEAR:2025
Dealer delivered the car they said they would in the approximate timeframe they said it would come.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
TYPE:ServiceMODEL:Golf AlltrackYEAR:2018
- I want to receive an estimate of how long a service will take before the appointment so I can plan if it's worth waiting or coming/going. The appointment should allow the shop to plan logistically for the time slot. The price of a ride to/from the shop, without my car, is a non-trivial consideration. - Opaque deadline for pre-paid service renewal meant I paid more than I expected to. Why isn't the expiration information available directly to the consumer/owner?