12612 NE 124th St
Kirkland, WA 98034
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:PassatYEAR:2018
1. While at VW having my oil change, the service person is very courteous and the waiting area perfect for me to have a coffee and catch up on my email and reading. 2. The service is very thorough checking the entire car (my Passat0
TYPE:ServiceMODEL:e-GolfYEAR:2018
Everything was done in a friendly and professional way
TYPE:ServiceMODEL:Golf RYEAR:2019
John was amazing. Got me in and out in one day when I was quoted 3
TYPE:ServiceMODEL:ID.4YEAR:2023
Bring back the car wash or car wash coupon, then that would be awesome! We got our car back the same dirty car we left so it didn't feel like we got an improved car, even though we got all of the recalls done. In any case, we got to use a loaner and the fellas were quick about checking in and out.
TYPE:ServiceMODEL:ID.4YEAR:2023
Very pleasant and accommodating service. My car was ready ahead of schedule.
TYPE:ServiceMODEL:ID.4YEAR:2024
Service reps were great! Calling to talk to service rep for updates was an issue. People were answering my calls, but couldn’t provide an update, or get a service rep on the line.
TYPE:ServiceMODEL:JettaYEAR:2025
TYPE:ServiceMODEL:JettaYEAR:2019
It a not that I think they're bad, I just think they could have charged less for diagnosing a dead battery. The total charge to diagnose and install the new battery was $816.
TYPE:ServiceMODEL:JettaYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2018
The lack of loaner car or drop off / pickup is annoying. Add to that the I called 3 times to just get a hold of someone and was asked to give lots info and no one called me back is a waste of my time. Then the car was not washed or cleaned after spending $2500 is just poor customer experience