TYPE:ServiceMODEL:TaosYEAR:2022
Shelby was great and attentive. She made sure we were taken care of and always had our best interest in mind.
Average Score (252 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2023
Service was efficient and fast
TYPE:ServiceMODEL:AtlasYEAR:2024
Early in, early out. Fast complimentary oil change and recall correction on infotainment system completed. The service team is very friendly. The only feedback I would add is it would be nice if they vacuumed the car. Most dealerships wash and vac nowadays after servicing vehicles.
TYPE:ServiceMODEL:TiguanYEAR:2021
I want to first start off with I have always had a wonderful experience at Volkswagen of Kirkland. That experience has now turned sour because of how my service appointment went on Monday December 30th. I went in for my scheduled 40K for my 2021 VW Tiguan as I have paid for a maintenance package for my vehicle when I bought it back in 2020. Daniel was my service advisor and let me know after they did the inspection of my vehicle. My rear brakes were at 2mm and need to be replaced. I was confused on how they were so low since my front brakes were still at 8mm. a rear brake job that Daniel had quoted me was over $1,100. I told him that is not realistic and I can't do that right now. I went to a different dealership and mechanic that I have known for a very long time that same day. My front brakes are at 9mm and my rear brakes are at 6mm. Not only was I completely upset that I was lied to by Daniel, but the mechanic isn't even measuring my brakes correctly in the first place. This is not okay and I hope they aren't doing this to other customers.
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:BeetleYEAR:2018
John upfront always helps me thoroughly understand what's going on with my car and my options and gives me a realistic amount of time that I'll have to wait. They've always been incredibly helpful warm and welcoming. Because of them I come back to Volkswagen of Kirkland.
TYPE:SalesMODEL:JettaYEAR:2025
Excellent service. Travis was knowledgable, helpful, and made the purchase a great experience. Thank you, Travis!
TYPE:ServiceMODEL:ID.4YEAR:2023
Communication was excellent. Appreciated updates and friendly service.
TYPE:ServiceMODEL:Golf RYEAR:2024