The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Rebecca W.02-01-2025
TYPE:ServiceMODEL:Golf AlltrackYEAR:2018
- I want to receive an estimate of how long a service will take before the appointment so I can plan if it's worth waiting or coming/going. The appointment should allow the shop to plan logistically for the time slot. The price of a ride to/from the shop, without my car, is a non-trivial consideration.
- Opaque deadline for pre-paid service renewal meant I paid more than I expected to. Why isn't the expiration information available directly to the consumer/owner?
Mwachi M.01-28-2025
TYPE:ServiceMODEL:JettaYEAR:2024
The customer service was very great.
Shiping J.01-27-2025
TYPE:ServiceMODEL:TiguanYEAR:2021
Alexis A.01-25-2025
TYPE:SalesMODEL:ID.4YEAR:2024
Tony was great to work with! Such a pleasant experience!
John S.01-24-2025
TYPE:ServiceMODEL:BeetleYEAR:2018
Really quick service date availability and super fast service (maybe an hourish from start to finish).
Mark B.01-19-2025
TYPE:ServiceMODEL:TiguanYEAR:2019
Kathleen C.01-17-2025
TYPE:ServiceMODEL:AtlasYEAR:2021
The service was fast and complete. My service attendant was very helpful.
Genevieve W.01-16-2025
TYPE:ServiceMODEL:BeetleYEAR:2018
Great, friendly customer service and quick, efficient service on my car.
