The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Ericka C.12-02-2024
TYPE:ServiceMODEL:AtlasYEAR:2023
I brought my Atlas in because the coolant was low and they said the hood latch was broken and asked what I did to it. I let them know that I have literally never opened my hood and the last time it was opened was when I had my oil change done at your dealership. The manager (she was in the private office in the service department) was extremely rude and told me "it's plastic, plastic breaks" when I asked if it was normal for it to just break. She was anything but friendly and her attitude unprofessional. The service consultant was trying to be helpful despite the manager's rudeness. I ended up having to bring the car back later that day so they could take the trim off and get inside the engine. The "broken" hood latch ended up just being loose and they filled the coolant and I was on my way. The service consultant people were great and helpful. It was just the person I assume was a manager that was absolutely out of line in how she spoke to me.
Camille S.12-02-2024
TYPE:ServiceMODEL:AtlasYEAR:2024
Tristen was so nice, helpful and service was quick!
Viera B.11-30-2024
TYPE:ServiceMODEL:TaosYEAR:2023
Jacob M.11-29-2024
TYPE:ServiceMODEL:Jetta GLIYEAR:2023
Claudia A.11-28-2024
TYPE:SalesMODEL:AtlasYEAR:2024
Lee F.11-25-2024
TYPE:ServiceMODEL:JettaYEAR:2020
As always, the service agent, in this case Shelby, was courteous, efficient and informative. You have a comfortable waiting area. I really appreciate the personal updates while waiting.
Sergei N.11-25-2024
TYPE:ServiceMODEL:TiguanYEAR:2024
Kelly C.11-18-2024
TYPE:ServiceMODEL:AtlasYEAR:2021
John’s great to work with. I have works with him several times and always smile when I see his name on the text string.
Stephanie C.11-17-2024
TYPE:ServiceMODEL:ID.4YEAR:2021
I couldn't be more comfortable or confident when handing over the key to my car than I am with VW Kirkland.
