TYPE:ServiceMODEL:ID.4YEAR:2021
Processional service staff, John, is always helpful and efficient. Our car was in for recalls service and we got the same ID4 loaner, so the experience was smooth and flawless.
Average Score (253 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:ArteonYEAR:2023
My wife and I had a great buying experience with Kaitlyn of Volkswagen of Kirkland. Our experience was soured a bit due to the rude behavior of the finance person, Ian. His attitude was short and dismissive to me and my wife, Sondra. Sondra was turned off and the deal almost fell through because she can't stand rude people especially in a business transaction. The rest of the experience was great as I mentioned at the beginning of this note. Kaitlyn was very knowledgeable about the car we purchased and was able to provide answers to all our questions. She is a great sales person--personable, friendly and professional---! Also, I appreciate your attention and understanding our feelings.
TYPE:ServiceMODEL:ID.4YEAR:2022
Helpful and professional. The loaner was great and they charged my car afterwards.
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
I always experience excellent customer service at VW Kirkland. Noah was great with knowledge and easy to work with.
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:SalesMODEL:Golf GTIYEAR:2024
excellent service from salesperson nichole federov - she stayed in touch regarding an inbound vehicle, kept me updated, but was not overly pushy. she contacted me the morning the car arrived and honored all of my requests regarding test drive, detailing and vehicle condition tony pho the GM checked in with me directly and worked we me on the partner program.
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
Your service representative was amazing. Knowledgeable, responsive, and prompt. Made for a great experience as I waited.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:TaosYEAR:2022
I had a great experience!