12612 NE 124th St
Kirkland, WA 98034
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Jetta GLIYEAR:2024
Extremely poorly organized I went to pick up my car on Saturday (August 31st) the service associate saw me and kept me waiting while his coworker was free. The coworker mentioned that he should have called him when the customer was waiting. All this was happening when the service manager was there in her office. She is extremely incompetent .
TYPE:ServiceMODEL:Golf GTIYEAR:2019
I love the people here. Been seeing them since I bought my car here in 2019. (That too was a very smooth experience.) The services personnel are very fast and really easy to talk to. Very friendly. I've never had a bad experience here.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
I had one item (airbag sensor) replaced and upon returning home, I received a recall notice for the repair. Now, I'll have to drive back another 2 hours for that fix. The other issue was a major safety feature, the FRONT ASSIST. I have had multiple issues with this system braking for no reason. They sent an incident report to fill out, and I mistakenly put that days date instead of the "incident date" and they dismissed the issue claiming the dates didn't match their machine and they weren't going to fix it. It was clear that I made a mistake with this as VW Kirkland was in possession of my car at the time. I think this is a major issue, as this is a Safety feature that I now have to disable every time I get in the car. Another issue, the rear trim on my car was damaged at VW and they're claiming I need to pay for a replacement as it's past the warranty date. Another issue, my windshield got hit by a rock and it's in my eye's view. The service attendant claimed he would have someone look at it and it was not addressed. I pay the extra fees on top of my monthly dues, for these things to be fixed.
TYPE:ServiceMODEL:Golf SportWagenYEAR:2018
TYPE:ServiceMODEL:Golf GTIYEAR:2019
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:SalesMODEL:JettaYEAR:2024
TYPE:SalesMODEL:TaosYEAR:2024
Marc is always great to work with!
TYPE:SalesMODEL:TiguanYEAR:2024
The experience was easy and everyone was knowledgeable.