TYPE:ServiceMODEL:AtlasYEAR:2018
Great customer service. Explained everything clearly and kept me informed
Average Score (228 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
The representative that helped me over charged me on items that were covered by my extended warranty. The warranty company told me that the kirkland location has been nothing but a problem over charging purposely to make more money. It's upsetting that you take advantage of people like that and I will never return to this location again for service or purchase
TYPE:ServiceMODEL:ID.4YEAR:2023
Daniel is fantastic and very knowledgeable and takes comments very seriously
TYPE:ServiceMODEL:TiguanYEAR:2022
Very efficient and straightforward with pricing
TYPE:ServiceMODEL:Golf SportWagenYEAR:2019
Efficient and kind service.
TYPE:ServiceMODEL:Golf GTIYEAR:2019
Service rep was great but was not expecting to wait 1.5 hrs for "express" oil change.
TYPE:ServiceMODEL:PassatYEAR:2019
The 60k service which is part of my additional service pack was not explained to me in detail at the start. This resulted in waiting at the lounge for 1.5 hours and later once it was explained I had to go and come back at my expense. I still had to pay $250 approx to change the brake fluid (which could have been done in 50k miles) Overall a very confusing and expensive experience, wouldn’t recommend this service center.
TYPE:ServiceMODEL:ID.4YEAR:2023
Lack of communication and issues still outstanding. Going into second week with no call regarding parts availability.
TYPE:ServiceMODEL:PassatYEAR:2018
John in service was great 👍
TYPE:ServiceMODEL:AtlasYEAR:2018
John in service was very professional and attentive. Didn’t waste any time and kept me informed.