Average Score (236 reviews):4.6

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

236 Ratings

4.6 Average

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  • Ana P.07-27-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    The service at VW Kirkland is always great! The techs know their product and do their best to accommodate my schedule.

  • Nupur A.07-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Everything was great! They were ready to receive my vehicle, provided great service and I was done on time

  • Nicole V.07-23-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    I was given all the information up front. When I came in for a recall replacement, they apologized and said they didn't yet have the part. I was called when the part was in and the maintenance only took a day.

  • Engell P.07-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

  • Matthew C.07-18-2025

    TYPE:ServiceMODEL:ArteonYEAR:2022

    Service was quick, and the personnel agent was kind and courteous. I was advised up front what my cost would be and there were no surprises.] Always satisfied with my service!

  • Genevieve L.07-18-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    Great customer service

  • Tommy H.07-15-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Dronamraju P.07-07-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Bit dissapointed by the way pickup process and explanation given while getting the keys. I would have appreciated if the person whom i talked didn't explain me anything about the work/service done and also about the recall which i had on my car nothing was explained to me .

  • Michael R.07-04-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    My car was accepted and loaner was provided as soon as I arrived.

  • Marc S.07-04-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022