TYPE:ServiceMODEL:JettaYEAR:2022
The customer service was great and I really liked the person who helped me he was very informational and pretty good at updates
Average Score (228 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Golf GTIYEAR:2023
Brought my 2023 GTI in for its 20k warranty service. Car has <6k miles. Appt. Went fine. Next day I used Ross Tech scanner and found P0148 code. Called dealership to learn if they saw this. Spoke with Maribel, service manager, she said they don’t scan for codes. We discussed this and I expressed that isn’t a thorough way to service a car, you have a tool available to find faults therefore it should be used. She disagreed and stated if the check engine light isn’t on then there’s no problem. She expressed no interest in seeing car again to determine issue so I scheduled an appt with University VW. In the interim I’ve done additional testing and found fuel pump pressure issues. Will be addressed by University VW. Poor experience with Kirkland VW, lack of thoroughness and lack of care.
TYPE:ServiceMODEL:Jetta GLIYEAR:2019
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
You need to improve your planning process. I dropped off my car at 7 a.m. on Friday and didn’t get it back for five days, even though the actual work took only 1–2 hours. The rest of the time, the car just sat on your lot while I had to rely on Uber for commuting. No one even offered an apology.
TYPE:ServiceMODEL:AtlasYEAR:2021
The service at VW Kirkland is always great! The techs know their product and do their best to accommodate my schedule.
TYPE:ServiceMODEL:TiguanYEAR:2024
Everything was great! They were ready to receive my vehicle, provided great service and I was done on time
TYPE:ServiceMODEL:ID.4YEAR:2024
I was given all the information up front. When I came in for a recall replacement, they apologized and said they didn't yet have the part. I was called when the part was in and the maintenance only took a day.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
TYPE:ServiceMODEL:ArteonYEAR:2022
Service was quick, and the personnel agent was kind and courteous. I was advised up front what my cost would be and there were no surprises.] Always satisfied with my service!
TYPE:ServiceMODEL:BeetleYEAR:2019
Great customer service