TYPE:ServiceMODEL:Jetta GLIYEAR:2019
Average Score (242 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
You need to improve your planning process. I dropped off my car at 7 a.m. on Friday and didn’t get it back for five days, even though the actual work took only 1–2 hours. The rest of the time, the car just sat on your lot while I had to rely on Uber for commuting. No one even offered an apology.
TYPE:ServiceMODEL:AtlasYEAR:2021
The service at VW Kirkland is always great! The techs know their product and do their best to accommodate my schedule.
TYPE:ServiceMODEL:TiguanYEAR:2024
Everything was great! They were ready to receive my vehicle, provided great service and I was done on time
TYPE:ServiceMODEL:ID.4YEAR:2024
I was given all the information up front. When I came in for a recall replacement, they apologized and said they didn't yet have the part. I was called when the part was in and the maintenance only took a day.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
TYPE:ServiceMODEL:ArteonYEAR:2022
Service was quick, and the personnel agent was kind and courteous. I was advised up front what my cost would be and there were no surprises.] Always satisfied with my service!
TYPE:ServiceMODEL:BeetleYEAR:2019
Great customer service
TYPE:SalesMODEL:ID.4YEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2022
Bit dissapointed by the way pickup process and explanation given while getting the keys. I would have appreciated if the person whom i talked didn't explain me anything about the work/service done and also about the recall which i had on my car nothing was explained to me .