The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Sarah B.05-23-2025
TYPE:ServiceMODEL:AtlasYEAR:2019
So many things went wrong on this last visit!!!! My car ended up getting a new battery. The next day the engine was sparking and the car died. The battery cover had not been installed correctly?!
I called at start of the day to discuss the issue and let them know that I was coming back and could not get call a back after being told that all representatives were busy. Incredibly frustrating and poor service.
After having this repair done, now my second trip to the delayed ship my check engine light immediately came on!
Another repair needed.
This one took a new part ordered in and a few days. The car was not ready when promised by my service representative forgot pt call and let me know?!
Again incredibly poor service.
I am beyond disappointed at my experience here. Worst of all I chose to have my car towed here initially when I could have gone closer to home or where aaa recommended. Silly me!
Timofei C.05-23-2025
TYPE:ServiceMODEL:TiguanYEAR:2023
Sorry, but the technician did a bad job and I had to urgently return my car. I didn't even have time to drive away from the service center and the transmission check immediately lit up. I had to leave the car for inspection and repair.
Binu S.05-20-2025
TYPE:ServiceMODEL:ID.4YEAR:2022
Associate was really great and exceeded expectations. he also ensured everything is done correctly and walked me thru the results
Justin L.05-19-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Tamarie E.05-18-2025
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
Had two nails in my tire. Needed it looked at & repaired. No appointment wa necessary.
Rachel D.05-18-2025
TYPE:ServiceMODEL:AtlasYEAR:2021
I called early am- John told me to bring my car in and said he would get it taken care of and they actually did…and in an expedient manner!
Justin T.05-18-2025
TYPE:ServiceMODEL:ID.4YEAR:2023
The replacement of two tires took 3 days. My car was not washed nor was it charged. The service professional was anything but. He was slow to return calls and keep my updated on progress.
Rong F.05-18-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Kelly C.05-17-2025
TYPE:ServiceMODEL:AtlasYEAR:2019
Turnaround was very quick and John did an excellent job of explaining things before, during and after the appointment.
