12612 NE 124th St
Kirkland, WA 98034
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
Appointment was made months in advance and I arrived only to find that the warranty work couldn't be completed because there was an inventory problem. Dealership could have called and saved me a two hour commute. Total waste of time. They didn't even clean the car. Hope to find another VW dealership to do any future work - warranty or scheduled.
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:ServiceMODEL:JettaYEAR:2019
Customer service was friendly, informative, and felt trust worthy.
TYPE:SalesMODEL:Golf GTIYEAR:2024
I really need to type this again… your survey from is super glitchy.
TYPE:ServiceMODEL:JettaYEAR:2018
I was treated with respect and professionalism and my time was valued from the moment I arrived. repairs were completed promptly, and, in fact, they finished much earlier than I expected.
TYPE:ServiceMODEL:ID.4YEAR:2023
I was told that the issue for which I brought my vehicle in was resolved, but it was not. I brought it in because the brake pedal was squeaky. I was told that it was fixed, but the very next day it was still squeaking, and now, 11 days later, it is worse than ever. Honestly, I wonder if the technician even drove the car. Very disappointing.
TYPE:ServiceMODEL:e-GolfYEAR:2018
The service representative was very responsive to all my queries and explained all the details of my service.Very good to get along. The service was done in good time I am a happy camper and won't hesitate to use vw of Kirkland again Thank you
TYPE:ServiceMODEL:TiguanYEAR:2018
absolutely professional service
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:AtlasYEAR:2024
There was a recall on my car, which needed the car to stay in the shop for the entire day. The service team refused to provide me with a ride to work which was less than 3 miles away. The options for me was either pay for an uber which costed me $30 back and forth, or reschedule for July timeframe. Note this is a recall which puts the passenger in my car at risk. Secondly, when buying the car I was told all maintenance was included for the first two years, but when I brought the car for an oil change, they offered to rotate my tires and then charged me $50 for it. So, total I was charged $80 for a service appointment (for a recall and first year oil change) that I thought was free. This was all told to me in a matter of fact way, with no empathy or concern for my position. Really poor customer service.